FAQ
Questions? Most of the answers can be found here.
Bouteilles
What should I do if I receive a broken or corked bottle?
You have refused the package, send us a message to have your selection sent back to you.
You have accepted the package, send us a picture of the broken bottle(s) at serviceclients@plugwine.com We will return the damaged bottle(s).
You have accepted the package, send us a picture of the broken bottle(s) at serviceclients@plugwine.com We will return the damaged bottle(s).
Livraison
How do I track my delivery?
To track your orders it’s very simple, contact our customer service
on +33 3 85 20 36 54
à votre disposition du lundi au jeudi de 9h à 17h30 et le vendredi de 9h à 16h.
on +33 3 85 20 36 54
à votre disposition du lundi au jeudi de 9h à 17h30 et le vendredi de 9h à 16h.
How much do the shipping costs cost?
The shipping costs will be calculated and proposed before the validation of the order according to the volume and the destination.
We have chosen to cover the shipping costs from an order of 12 bottles.
We have chosen to cover the shipping costs from an order of 12 bottles.
What is the delivery time of my bottles?
It takes between 4 and 5 working days for your order to be prepared and delivered to your door.
Is the payment secure?
The payment platform of our partner Plugwine is completely secure and accepts most credit cards as well as Paypal.
